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F.A.Q.

Frequently Asked Questions. For prices, booking, cancellation policy and location, view Our Clinic »

What are the benefits of massage and acupuncture?

  • Decreases muscle tension and stiffness
  • Reduces pain
  • Promotes faster healing
  • Relieves stress and aids relaxation
  • Increases joint flexibility and range of motion
  • Strengthens immune system
  • Improves body awareness

Massage therapy is beneficial for muscle, ligament and soft tissue health.


What will happen during my first treatment?

You should arrive 10-15 minutes early to fill out the Health History Form, or you can print it off and fill it out at home before you arrive. Your therapist will take you into the room where they will ask you questions about your health and goals for treatment as well as doing any necessary physical assessment.

The therapist will then leave the room and let you get on the table. During the hands-on portion of your treatment, the therapist will use the techniques they feel will be most effective for you. At all times you are in charge of your treatment. Please feel free to speak up if you would like something different.

After your treatment, your therapist will leave the room so you can get dressed and then they will check in to see how you’re doing, give you some self care, and discuss a treatment plan.

How long should my treatment be?

Your first massage treatment needs to be a minimum of 45 minutes to have time for initial assessment and treatment. If you have more than one issue, a longer treatment may be necessary. Please call or email us if you are unsure of how long the treatment should be. At your first appointment, you can discuss with your therapist how long future treatments should be.

Do I need to get undressed for my treatment?

Undress to your comfort level; some people take everything off, some leave their undergarments on, and some prefer to remain fully clothed. You will be under a sheet at all times with only the areas being treated uncovered. If you choose to remain clothed, please wear light, flexible clothing that is easy to move in. That being said, direct skin contact is ideal for techniques that require the application of oil or lotion.

What should I expect afterwards?

After a massage therapy session, most people feel very relaxed. Depending on the techniques used, there may be some tenderness that lasts a day or two. We will advise you of homecare that will help to decrease any discomfort.

After an acupuncture treatment, an overall sense of well being may be felt, followed by a restful sleep that evening.

Do you do pregnancy massage?

Yes, all of our therapists have been trained in pregnancy massage. We have special cushions that allow most women to lay face down right up until the end of their pregnancy. If at any time this is uncomfortable, we also have a body pillow so you can lay on your side during the treatment. These cushions can be used during acupuncture treatments also.

Health Insurance

Do you bill insurance providers?

Although the majority of extended healthcare plans cover Registered Massage Therapy and Acupuncture treatments, there are only a few providers that we can bill directly, so a majority of the time you will need to pay up front and then submit the claim yourself. Please confirm the amount of coverage you have before you book your treatment; all plans are different and you are responsible for the cost of your treatment even if a claim is rejected. Call us to see if we can bill directly for your insurance plan.

MSP: If you have premium assistance, you are eligible to have $23 covered for up to 10 treatments combined. We do not bill MSP directly, but can submit your claim online and, if you are eligible, you will receive a cheque for $23 in the mail. It is up to you to do any follow up in regard to the claim.

BLUE CROSS: Yes, we can bill Blue Cross directly.

ICBC, Worksafe/WCB: We do not bill directly.


No Doctor's Referral Required

Do I need a doctor’s referral?

No. Although you don’t need a physician’s referral to visit a massage therapist or acupuncturist, some benefit plans require one to make a claim. Please check with your plan before you book an appointment.

Do I need to have something wrong to get a massage or acupuncture treatment?

No, you don’t need to have a specific problem to visit the clinic. There are physical, mental, and emotional benefits to both massage and acupuncture.

Do I need to always book with the same therapist?

You do not have to book with the same therapist each time. We work as a team, so you can be assured that a different therapist at Renew will have an understanding of your health and be able to continue your treatment.

How often will I need to come?

It is different for everyone. Factors such as how long you’ve had an issue, what your daily activities are, and what your goals for treatment are can all influence how often you may need treatment. We understand that you may have time or financial restrictions and we’ll try to find a treatment plan that works for you. Sometimes only one treatment is necessary, but often it may take more to resolve an issue.


Tips and GST

Do I Need to Tip?

No, while tipping is customary in a spa setting, is not expected or necessary for health care practitioners in a clinical setting.

Do Massage Therapists Charge GST?

Yes, we are back to charging the 5% GST only;
PST is no longer charged.


Find More Information

What are the education requirements of a Registered Massage Therapist (RMT)?

Registered Massage Therapists have completed a minimum of 2200 hours of government regulated education that includes not only hands on training in assessment and manual techniques, but also knowledge based courses in anatomy and physiology, kinesiology, neurology, and pathology. Once a diploma has been granted, we write provincial exams which must be passed to become registered. We also need to complete continuing education to maintain our registration.
More information at cmtbc.ca

What are the education requirements of a registered acupuncturist (RAc)?

A registered acupuncturist license is obtained after passing the licensing exam for B.C. by the CTCMA (which is the governing body for Traditional Chinese Medicine). To enter a TCM program you must have two years of prerequisite post secondary education. After three years the student would be able to apply to write the registered acupuncture exam. Most TCM programs involve five years of studies.
More information at www.ctcma.bc.ca

Where Can I Find More Information?

We recommend the following websites: